General conditions, sales, shipping, returns and refunds
Shipping conditions
The goods can be shipped worldwide, taxes, duties and charges for shipments outside the European Union are the responsibility of the recipient.
- For shipping to Italy the shipping cost is 10 euros
- For Europe it is 22 euros
- For the rest of the world it is 55 euros
Returns or complaints
If the customer detects a defect in the requested product, he/she must communicate it to info@norav.it .
In the email you must include:
- Buyer's name and surname
- Purchase date
- Type of defect found
- Photo of the problem.
NoraV will undertake to replace the item at its own expense or to refund the purchase, upon agreement with the customer, within 15 working days from the date of receipt of the return.
Returned products must not have been used, washed or damaged and must be returned within 15 working days of receipt.
The customer can return the product after receiving a return code , which must be indicated on the package to be shipped.
Chat via social
You can write to us using Whatsapp at 339.7927908 .We will reply to you as soon as possible.
Secure payments:
Accepted payments will be made through credit cards and bank transfers.
Delivery times
Shipping times for Italy and Europe, including production and delivery, are approximately 15 working days.
Customization service
We offer a customization service for both sizes and embroidery. See our customization and embroidery pages, and email us at info@norav.it .
Materials used
We use all natural materials, such as linen, cotton, and mother-of-pearl. We package our products using paper and cardboard.
Washing techniques
To learn more about washing our products, visit our blog .